Frequently Asked Questions
Everything you need to know about our luxury-inspired fragrances.
How does Dossier manage to keep prices so low?
By eliminating celebrity endorsements, expensive licensing fees, and luxury packaging, we focus entirely on the quality of the juice inside the bottle, passing those savings directly to you.
Are your fragrances vegan and cruelty-free?
Yes, all Dossier perfumes are 100% vegan, cruelty-free, and formulated without parabens or phthalates, adhering to strict safety standards.
What is your return policy if I don't like the scent?
We offer a risk-free trial. If you are not completely satisfied with your purchase, you can return the bottle within 30 days for a full refund, no questions asked.
How long does shipping take within the UK?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number to monitor your delivery.
Do your scents smell exactly like the luxury originals?
Our perfumers in Grasse, France, use high-quality ingredients to create scents inspired by luxury favorites. While they are not identical, they are designed to capture the same olfactory profile and longevity.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within one hour of placement if you need to make any changes.